PRIVACY POLICY

Details/Room type	No. of Pax
Adult (Twin Sharing)	30 0
Adult (Triple Sharing)	200
Adult (Single Room)	10 0
Child (5-11 Yrs.) No Bed	10 0
Total (No. of Pax)	INR 00

Holidays2Cherish Ltd (“Holidays2Cherish”, “H2C”, “we”, “us”, “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, share and protect your personal data when you contact us, request a quote, make a booking, use our website, communicate with us by phone, email, WhatsApp, social media, or otherwise use our travel services.

We process personal data in accordance with the UK General Data Protection Regulation (“UK GDPR”), the Data Protection Act 2018, and applicable privacy and electronic communications laws.

1. Who we are

Holidays2Cherish Ltd is a UK-based travel agency providing:

* land-only travel arrangements, including accommodation, transfers, tours, excursions and experiences;

* flight and flight-inclusive arrangements sold as a retail agent for ATOL-licensed travel suppliers;

* tailor-made travel planning and holiday support services.

For data protection purposes, Holidays2Cherish Ltd is the “data controller” for the personal data we collect and use in connection with our business.

Company name: Holidays2Cherish India Pvt Ltd

Registered address: [ Second floor, 16/10164, Landmark:, Padam Singh Rd, opposite Shastri car Parking entrance, Block 15, WEA, Karol Bagh, New Delhi, Delhi, 110005]

Email: [info@holidays2cherish.com]

Website: https://www.holidays2cherish.com/

2. Personal data we collect

We may collect and use the following types of personal information:

2.1 Identity and contact details

* full name;

* date of birth;

* gender/title where required for travel bookings;

* postal address;

* email address;

* telephone number;

* WhatsApp or social media contact details.

2.2 Travel booking information

* destination preferences;

* travel dates;

* passport details;

* nationality;

* passenger names;

* frequent flyer details where provided;

* hotel preferences;

* room requirements;

* transfer and activity requirements;

* special requests.

2.3 Payment and transaction information

* booking amounts;

* payment status;

* invoices and receipts;

* transaction references;

* refund records.

We do not intentionally store full debit or credit card details unless strictly necessary and permitted. Where card payments are processed, this will normally be handled through secure third-party payment processors.

2.4 Special category data

In some cases, we may collect limited special category data where necessary for your travel arrangements, such as:

* health or medical requirements;

* mobility assistance needs;

* disability access requirements;

* allergies;

* dietary requirements, which may indirectly indicate religious or health information.

We only collect this information where necessary to provide the travel service, support your safety, meet supplier requirements, or where you have voluntarily provided it.

2.5 Emergency contact information

If you provide emergency contact details, you confirm that you have permission to share that information with us.

2.6 Website and technical data

When you visit our website, we may collect:

* IP address;

* browser type;

* device type;

* pages visited;

* enquiry form activity;

* cookie information;

* website analytics data.

3. How we collect personal data

We collect personal data when you:

* contact us by phone, email, WhatsApp, website form, social media, or in person;

* request a holiday quote;

* make a booking;

* complete a passenger information form;

* make a payment;

* subscribe to marketing updates;

* enter competitions or promotions;

* leave a review;

* communicate with us before, during or after travel.

We may also receive personal data from:

* travel companions;

* family members;

* group booking organisers;

* ATOL-licensed travel suppliers;

* airlines, hotels, transfer companies, tour operators and destination management companies;

* payment processors;

* marketing platforms;

* referral partners.

4. Why we use your personal data

We use your personal data for the following purposes:

4.1 To provide quotes and travel services

We use your information to:

* prepare travel quotes;

* check availability;

* make bookings;

* arrange accommodation, transfers, tours and activities;

* arrange flights through ATOL-licensed suppliers;

* issue invoices and booking confirmations;

* provide travel documents.

4.2 To manage your booking

We use your information to:

* communicate updates;

* process amendments or cancellations;

* deal with supplier changes;

* manage refunds;

* provide pre-travel information;

* assist with issues during travel.

4.3 To meet legal, regulatory and contractual obligations

We may use your data to:

* comply with ATOL, travel supplier and accounting requirements;

* comply with tax, audit and financial record keeping duties;

* respond to lawful requests from authorities;

* manage complaints, disputes or legal claims.

4.4 To improve our service

We may use booking and enquiry information to:

* improve our travel products;

* understand customer preferences;

* improve customer service;

* train staff;

* analyse business performance.

4.5 Marketing

Where permitted by law, we may use your contact details to send:

* holiday offers;

* travel inspiration;

* destination updates;

* promotional campaigns;

* service updates.

You can opt out of marketing at any time.

5. Our lawful basis for processing

We rely on different lawful bases depending on how and why we use your data.

5.1 Contract

We process your data where necessary to provide a quote, make a booking, manage your travel arrangements, issue travel documents, or perform services you have requested.

5.2 Legal obligation

We process data where required for tax, accounting, regulatory, fraud prevention, compliance, or legal purposes.

5.3 Legitimate interests

We may process data where necessary for our legitimate business interests, including:

* responding to enquiries;

* managing customer relationships;

* improving services;

* preventing fraud;

* keeping business records;

* handling complaints;

* sending limited service-related communications.

We will only rely on legitimate interests where your rights and freedoms do not override our interests.

5.4 Consent

We rely on consent where required, including for:

* certain marketing communications;

* non-essential cookies;

* some uses of special category data where appropriate.

You can withdraw consent at any time.

5.5 Special category data

Where we process health, mobility, allergy, dietary or similar sensitive information, we do so only where necessary and where an appropriate UK GDPR condition applies, such as your explicit consent, vital interests, or where necessary to provide assistance and travel-related services requested by you.

6. Who we share your personal data with

To provide travel services, we may share your personal data with selected third parties, including:

* ATOL-licensed flight and package suppliers;

* airlines and airline ticketing providers;

* hotels, resorts and accommodation providers;

* transfer companies;

* tour and activity operators;

* destination management companies;

* cruise, rail or transport providers where applicable;

* visa or travel documentation service providers, where requested;

* travel insurance providers, where requested;

* payment processors and banks;

* accountants, auditors and professional advisers;

* IT, website, CRM and booking system providers;

* legal advisers or regulators where necessary.

We only share information that is necessary for the purpose.

We do not sell your personal data.

7. International transfers

Because travel services often involve destinations outside the United Kingdom, we may need to share your personal data with overseas suppliers such as hotels, airlines, transfer companies, tour operators and destination management companies.

Some countries may not have the same data protection laws as the UK. Where required, we will take reasonable steps to ensure your data is handled securely and only shared where necessary to fulfil your booking.

By making an international travel booking, you understand that your data may need to be transferred internationally to provide the services requested.

8. How long we keep your data

We keep personal data only for as long as necessary.

Typical retention periods are:

* enquiry records: up to 24 months;

* booking records: up to 7 years for accounting, tax and legal purposes;

* payment and invoice records: up to 7 years;

* complaint records: up to 7 years after resolution;

* marketing consent records: until you unsubscribe or withdraw consent;

* passport and sensitive travel information: only for as long as required for the booking and legal/compliance purposes.

We may keep limited information for longer where necessary to defend legal claims, comply with law, or maintain business records.

9. How we protect your data

We use appropriate technical and organisational measures to protect your personal data, including:

* secure systems and password protection;

* restricted access to booking information;

* staff confidentiality obligations;

* secure supplier communication where possible;

* careful handling of passport and sensitive information;

* data minimisation;

* regular review of records and retention.

No method of transmission over the internet is completely secure, but we take reasonable steps to protect your information.

10. Marketing communications

We may send marketing communications where:

* you have given consent; or

* you are an existing customer and the law allows us to send relevant travel offers, subject to your right to opt out.

You can unsubscribe at any time by:

* clicking an unsubscribe link where available;

* replying “STOP” to marketing messages where applicable;

* emailing us at [Insert email].

We will not sell your details to third parties for marketing.

11. WhatsApp, social media and messaging platforms

If you contact us through WhatsApp, Instagram, Facebook, TikTok, Messenger or other social platforms, those platforms may also process your personal data under their own privacy policies.

We may use these platforms to respond to enquiries, send quotes, answer questions and provide booking support.

Please avoid sending highly sensitive information through social media unless necessary. Where possible, we may ask you to provide sensitive travel details through a more secure method.

12. Cookies and website tracking

Our website may use cookies and similar technologies to:

* make the website work properly;

* improve website performance;

* understand visitor behaviour;

* remember preferences;

* support marketing or analytics.

Some cookies are essential. Others, such as analytics or advertising cookies, will only be used where legally permitted and, where required, with your consent.

you can manage cookies through your browser settings or cookie banner where available.

3. Children’s data

We may process children’s personal data where they are included in a family or group booking.

Where a child is under 13, information should be provided by a parent or legal guardian.

We only collect children’s data where necessary to arrange travel services, such as passenger names, dates of birth, passport details, rooming requirements and travel documents.

14. Your data protection rights

Under UK data protection law, you may have the right to:

* request access to your personal data;

* request correction of inaccurate data;

* request deletion of your data;

* object to certain processing;

* request restriction of processing;

* request transfer of your data;

* withdraw consent where processing is based on consent;

* complain to the UK Information Commissioner’s Office.

Some rights are subject to legal exceptions, especially where we must retain records for tax, legal, regulatory or booking purposes.

To exercise your rights, contact us at: